Terms & conditions

Last updated: [Insert Date]

MRI Lido Limited (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or visit our clinic.

1. Who We Are

MRI Lido Limited
Registered in Jersey, Channel Islands
Registered Office: [Insert Address]
Email: [Insert Contact Email]
Telephone: [Insert Phone Number]

We are the “data controller” of your personal information. This means we decide how and why your data is used.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Name, date of birth, and contact details (email, phone number, address)

  • Identification information (e.g., NHS or hospital number, insurance details)

b. Medical Information

  • Health information relevant to your MRI scan, such as referrals, clinical notes, and scan images

  • Reports and diagnostic findings created during your visit

c. Website & Communication Data

  • Information you provide when submitting forms or contacting us online

  • Basic technical data such as IP address, browser type, and site usage statistics (collected via cookies or analytics tools)

3. How We Use Your Information

We use your personal and medical information to:

  • Book and manage your MRI appointment

  • Carry out MRI scans and prepare diagnostic reports

  • Share scan results with your referring clinician or authorised healthcare provider

  • Communicate with you regarding your appointment, results, or payments

  • Improve our services and website performance

  • Comply with legal, regulatory, and insurance obligations

We will only use your data when we have a lawful basis to do so — typically because it is necessary for providing healthcare, complying with our legal duties, or because you have given your consent.

4. Sharing Your Information

We may share your information with:

  • Referring doctors, consultants, or healthcare professionals involved in your care

  • Specialist reporting radiologists

  • Your health insurer or payment provider (if applicable)

  • IT and administrative service providers who support our clinic operations

All partners are carefully selected and required to handle your information securely and in accordance with data protection laws.

We will never sell your data or share it with third parties for marketing purposes.

5. Storing and Protecting Your Data

  • All personal and medical data are stored securely in encrypted systems and protected by access controls.

  • We retain medical records for the period required by law and professional healthcare standards.

  • Once data is no longer needed, it is securely deleted or anonymised.

If you contact us via Squarespace forms or email, your information is transmitted securely. However, we recommend avoiding sharing sensitive medical details via open email when possible.

6. Your Rights

Under the Data Protection (Jersey) Law 2018 and the UK GDPR, you have the right to:

  • Access a copy of your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Restrict or object to how we process your data

  • Withdraw consent (where consent was required)

To exercise any of these rights, please contact us at [Insert Contact Email].

You also have the right to lodge a complaint with the Office of the Information Commissioner (Jersey) if you believe your data has been mishandled.
Website: https://jerseyoic.org

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve site performance. These do not collect identifiable personal data unless you voluntarily submit it.

You can manage or disable cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services means you accept the revised version.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

MRI Lido Limited
[Insert Address]
Email: [Insert Contact Email]
Telephone: [Insert Phone Number].